Success Stories That Inspire
Real results from real partnerships. Discover how we've helped businesses transform their operations and achieve extraordinary outcomes.
Customer Satisfaction
Cost Reduction
Efficiency Increase
Happy Clients
Featured Success Stories
Hermes Worldwide
Starting Agents
Current Team
Years Partnership
The Challenge
Hermes Worldwide needed hardworking, highly educated agents who were willing to cover graveyard shifts and U.S. holidays - all while keeping costs under control in Denver's competitive labor market.
Our Solution
Began with a pilot of 3 reservation & dispatch agents hand-selected by Jorge's team.
Added accounting support and special-events coordination as the partnership deepened.
Provided 24/7 coverage, multilingual service, and a flexible staffing model that scales up for peak seasons.
Jorge Sanchez
CEO, Hermes Worldwide
" I first heard about Globalkom through another company that was already working with their team. What immediately stood out was their professionalism, high level of education, and strong work ethic - qualities we were struggling to find in our local market. Of course, the financial piece was a consideration as well, in the sense that we could get hard workers, people that care about what they're doing, and professionals for a very attractive price point. I was also struggling to find people to work graveyard shifts or over US holidays; Globalkom solved a multitude of those problems. We went into it and interviewed a dozen candidates for three positions - and they lived up to all our expectations. Over the course of six years, we've grown our Globalkom team to 14 people. They not only do reservations and dispatch, but they also help with accounting and special events. They're embedded in every key area of our business and they're doing a great job. "
Jay Erlich
CEO, Europe Limousine
" I was pointed to Globalkom through various colleagues and friends within the industry that were using their agents. Through networking at conferences, I found that people were having success with the company. We've been with them for four years, and now have 16 agents on staff. Misha, Alex, and their team are first-class. Their technology is amazing, especially with keeping track of agent hours and all regards of HR. I have been able to reach them on their cell phones at all hours, despite the time difference. They've always been able to jump aboard to help. "
Europe Limousine
Starting Agents
Current Team
Years Partnership
The Challenge
Europe Limousine wanted to maintain its white-glove reputation while controlling costs and extending service hours. Jay Erlich had heard peers praise Globalkom agents at conferences, but needed proof that an outsourced team could truly match his brand's high standards.
Our Solution
Phase-in launch: Started with 2 agents focused on inbound calls and email quotes, letting Jay test quality before scaling.
Full transparency: Integrated our time-tracking & HR portal so he could monitor performance, hours, and KPIs in real time.
24/7 availability from leadership team, building trust through instant responsiveness despite time zone differences.
Boston Chauffeur
Starting Agents
Current Team
Years Partnership
The Challenge
Boston Chauffeur's growth was out-pacing the local talent pool. Mark Kini needed reservationists and dispatchers who could match his premium service standards - yet Boston's labor market was tight during Covid and turnover was costly.
Our Solution
Curated short-lists: We presented "three or four options for each position," allowing Mark's team to interview and choose their perfect fit.
Joint training: Boston Chauffeur kept full control of brand voice while we handled onboarding logistics and scheduling.
24/7 coverage: Shifts were aligned with East-Coast peak hours and late-night airport runs.
Mark Kini
CEO, Boston Chauffeur
" My relationship with Globalkom really began during the pandemic, when we simply couldn't get anyone to show up for interviews. They present the candidates, and we interview them - usually three or four solid options for every role - and we handle the brand-specific training. What I love is that we keep full control over how our agents represent Boston Chauffeur, while Globalkom takes care of all the heavy lifting: sourcing, HR, scheduling, and payroll. Every agent they put forward arrives with impeccable English, a service-first mind-set, and a surprising grasp of the luxury-ground-transportation world. Within days they master our reservation software, follow our SOPs to the letter, and speak to our customers with the same poise and courtesy as our longest-tenured in-house staff. It's rare to find an outsourcing partner that pairs this caliber of talent with such responsiveness and accountability. "
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