Question 1

What BPO services does GlobalKom offer in Belgrade?

Accepted Answer

GlobalKom offers comprehensive BPO services from our Belgrade and Novi Sad offices including: 24/7 customer care, multilingual support, back-office processing, data entry, sales & marketing, and AI-powered customer service solutions. We specialize in transportation, healthcare, e-commerce, gaming, and leisure industries.

Question 2

How many agents does GlobalKom have in Serbia?

Accepted Answer

GlobalKom has over 400 professional agents across our Belgrade and Novi Sad offices in Serbia. Our team provides 24/7 support services to more than 50 clients worldwide, with multilingual capabilities and industry-specific expertise.

Question 3

What industries does GlobalKom specialize in?

Accepted Answer

GlobalKom specializes in five key industries: Transportation (dispatch, booking, customer support), Healthcare (HIPAA-compliant services, patient scheduling), E-commerce (order processing, customer inquiries), Gaming (player support, community management), and Leisure & Hospitality (reservations, guest services).

Question 4

Is GlobalKom's outsourcing service available 24/7?

Accepted Answer

Yes, GlobalKom provides 24/7/365 outsourcing services from our Serbian offices. We offer round-the-clock customer support, emergency dispatch services, and continuous back-office operations to ensure your business never stops.

Question 5

Where are GlobalKom's offices located in Serbia?

Accepted Answer

GlobalKom has two offices in Serbia: Our main headquarters at Grawe Business Center, Bulevar Mihaila Pupina 115E, New Belgrade 11070, and our second office in Novi Sad. Both locations are equipped with modern infrastructure for seamless BPO operations.

Question 6

How long has GlobalKom been providing BPO services?

Accepted Answer

GlobalKom has been providing professional BPO services since 2013. With over 10 years of experience, we've grown from a small team to one of Serbia's leading outsourcing companies, serving clients globally with excellence and reliability.

Question 7

Does GlobalKom offer multilingual support services?

Accepted Answer

Yes, GlobalKom offers multilingual customer support services. Our agents are proficient in English, Serbian, and other European languages, enabling us to serve international clients and their diverse customer bases effectively.

Question 8

What makes GlobalKom different from other BPO companies in Belgrade?

Accepted Answer

GlobalKom stands out with our people-first approach, industry specialization, and proven track record since 2013. We offer dedicated teams, cutting-edge AI integration, HIPAA compliance for healthcare, and personalized solutions tailored to each client's unique needs, all from our strategic location in Serbia.

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